Government and History
Government and History by Walter McIntyre Our current day politicians seem to want to berate Washington, our government and everyone that is there. Don’t be fooled, all of them are trying to become...
View ArticleCulture of Process Improvement
Cultural Aspects of Six Sigma Process Improvement by Walter McIntyre Whatever the process improvement methodology used, when properly applied, it produces a change in a business’s culture. Outlined...
View ArticleProject Management Problem Solving
Project Management Problem Solving by Walter McIntyre I hear the following a lot. “He (or she) is a good problem solver.” This is a great quality to have, but it is less than half the needed skill....
View ArticleObjectives and Agendas
Whose Objectives are You Pursuing, by Walter McIntyre Every person and every organization has objectives and a purpose. I am not speaking of the ones individuals profess or those an organization posts...
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The Importance of Listening Skills for Managers
The Importance of Listening Skills for Managers, by Jackie Edwards writingjackie@diamondmail.net Listening. Today, around 40% of employees do not feel valued or appreciated, and around 70% would be...
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Net Promoter Score Defined
Net Promoter Score, defined. Patrick Hogan Patrick is a Co-Founder & Chief Executive Officer of Tenfold. Net Promoter Score When measuring customer satisfaction with a service, Boston-based...
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What Are the Important Customer Success Metrics
What to Measure Ask anyone in sales or customer support regarding important customer success metrics, and almost always, churn is mentioned. Churn is short for ‘churn rate’ and refers to the...
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Reduce Churn by Keeping in Touch With Your Customers
Reduce Churn by Keeping in Touch With Your Customers Churn rate is one of the best indicators of a business’s health. Also called attrition and cancellation rate, it is the percentage of clients who...
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Small Business Financing
Small Business Financing: (Which Option Is Really Best For You?)Equity, Debt, or Convertible Debt? Written by Alex Liu This article was originally published on UpCounsel....
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Purpose: The Wake of Your Life
Wake Life Purpose: The Wake of Your Life Walter McIntyre What is in the wake or purpose of your life. Is it littered with the pieces you broke off of people, or filled with people who are happy that...
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